Return & Refund Policy – AACIPT
Last updated: SEP , 05 , 2025
At AACIPT, each product is made with intention and care. We produce high-quality, made-to-order apparel designed to reflect individuality, creativity, and craftsmanship. Because our products are custom-made per order, we generally do not accept returns for reasons unrelated to quality or fulfillment errors.
However, your satisfaction is important to us — if there’s an issue with your order, we will make it right.
1. Overview
This Return & Refund Policy explains when and how AACIPT accepts returns, processes refunds, and issues replacements. It applies to all purchases made through our website: https://aacipt.com.
By placing an order with AACIPT, you acknowledge that you have read and agree to this policy. Our policy aligns with Google Merchant Center, Shopify Payments, and global consumer protection standards.
2. Eligibility for Return or Refund
You are eligible for a replacement or refund if your order meets one or more of the following conditions:
a. Damaged or Defective Product
The item arrived with visible damage, misprinting, defective stitching, or material flaws caused during production or shipping.
b. Incorrect Item Shipped
You received an incorrect size, color, or product variant compared to your confirmed order.
c. Missing or Incomplete Order
One or more items were missing from your shipment, or an incorrect quantity was received.
d. Lost in Transit
Tracking shows that your package has not been delivered within the expected delivery window (see our Shipping Policy).
e. Quality Issue Verified by Photo
Print or color deviation that does not meet AACIPT’s quality standards, verified by photographic evidence.
Once your claim is approved, we will issue a replacement at no extra cost or provide a full refund to your original payment method.
3. Non-Returnable Items
Since AACIPT products are printed and made individually to order, the following items are non-returnable and non-refundable:
- Products returned due to buyer’s remorse or change of mind.
- Incorrect size ordered (please refer to our Size Guide before checkout).
- Color or design differences due to screen display variations.
- Personalized or customized items with name, text, or print provided by the customer.
- Items that have been worn, washed, altered, or used.
- Clearance, final sale, or promotional items.
We recommend reviewing your cart carefully before confirming your order.
4. How to Request a Return or Refund
If you believe your product meets the conditions above, please contact our support team within the timeframe stated below.
To submit a claim:
- Email [email protected] with the subject line “Return Request – [Your Order ID]”.
- Include:
- Your order number
- Full name and email address used at checkout
- Clear photos showing the issue (e.g., damage, print error, wrong item)
- Our customer care team will review your case and respond within 2–3 business days.
In most cases, you won’t be required to return the item physically — we process replacements based on verified photographic evidence to reduce waiting times.
5. Refund Process
Once your refund is approved, it will be processed using the original payment method used at checkout (PayPal or Stripe).
Estimated processing times:
- PayPal refunds: 1–3 business days
- Credit/Debit cards (via Stripe): 5–10 business days depending on your bank
You’ll receive an email confirmation once your refund has been issued. If your refund doesn’t appear after 10 business days, please contact your bank or payment provider before reaching out to us again.
Refunds cannot be transferred to other payment methods or accounts for security reasons.
6. Timeframe for Reporting a Claim
All claims must be submitted within the following timeframes:
Type of IssueTime LimitDefective / Damaged ProductWithin 14 business days of deliveryWrong / Missing ItemWithin 14 business days of deliveryLost PackageWithin 30 business days after expected delivery dateRefund Not ReceivedWithin 10 business days after refund confirmation
Claims submitted after these deadlines may not qualify for resolution, as tracking and production data expire after these periods.
7. Return Instructions
If we request the return of your product, our team will provide a return authorization and the appropriate return address.
Please do not send any items to the original manufacturing facility without prior approval, as unauthorized returns cannot be processed.
Once the returned item is received and inspected, we will notify you by email and issue your refund or send a replacement accordingly.
8. Return and Shipping Costs
- If the issue is due to an AACIPT error (damaged, defective, or incorrect item), we will cover 100% of the replacement and shipping costs.
- If the issue is caused by customer error (wrong address, wrong size, change of mind), shipping fees are non-refundable, and return postage is the buyer’s responsibility.
- Original shipping fees are refundable only when the return is caused by our fault.
9. Order Cancellations
Orders may only be canceled within 12 hours after purchase.
After this period, your order is automatically sent to production and cannot be changed or canceled.
If you need to cancel within the allowed window, email [email protected] immediately with your order ID.
10. Exchanges
Because our items are custom-made, AACIPT does not offer direct exchanges for size or color.
If you wish to receive a different variant, please place a new order after your refund or replacement is processed.
11. Exceptions & Force Majeure
AACIPT cannot be held responsible for delays or losses resulting from circumstances beyond our control, including but not limited to:
- Natural disasters such as floods, earthquakes, or fires
- Customs inspection delays or import restrictions
- Strikes, labor disputes, or political unrest
- Global pandemics or transportation network disruptions
We will always assist you as much as possible if your order is affected by these conditions.
12. Fraud Prevention
To protect both customers and our business integrity, AACIPT reserves the right to:
- Request additional verification for suspicious refund requests.
- Deny refund claims in cases of abuse or repeated fraudulent claims.
- Report verified cases of fraud to payment processors or legal authorities.
13. Contact Information
If you have any questions regarding this policy or need support with your order, please contact us:
AACIPT Customer Care
Email: [email protected]
Website: https://aacipt.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)